Support

We usually answer within two working days.

Email us at support@hoidio.com. You can write in English, Finnish, Swedish or Arabic.
In a medical emergency, call 112. Hoidio cannot give medical advice.

Common questions

Do I need an account?

No. Without an account, everything stays on your phone. An account lets you back up your information and share it with caregivers.

How do I sign in?

Go to More → Your account and type your email address. We email you a 6-digit code; type it in the app. There is no password.

The code didn't arrive

Wait a minute and check your spam or junk folder. The email comes from Hoidio <noreply@hoidio.com>. Each code works once and for a limited time, so if it has expired, ask for a new one.

I don't get reminders

Check that notifications are allowed for Hoidio in your phone's Settings, and that reminders are turned on in More → Reminders & settings. Reminders work in the app on your phone, not in a web browser.

How do I add a caregiver?

Go to More → Share with a caregiver and create a code. The caregiver types it in their own Hoidio app under “People I care for”. The code works once, for 48 hours. You choose whether they see everything or only your medicine schedule.

How do I remove a caregiver?

Open More → Share with a caregiver and remove the person. They lose access immediately.

How do I delete my account and data?

Email support@hoidio.com from your account's email address and ask us to delete your account. We delete your information from our database within 30 days and confirm by email. To remove the information stored on your phone, use Delete all my data in More → Reminders & settings, or uninstall the app.

Is my information safe?

Your information is stored in the EU, only you and the caregivers you invite can see it, and we never sell it or show ads. Read the full privacy policy.